FREQUENTLY ASKED QUESTIONS

For Well-Informed Orthodontic Supply Decisions

Choosing the right Orthodontic Equipment Supplier is an important decision that can impact the overall success of your business. At OrthoPro, we’re committed to addressing all of our clients’ questions in order to ensure they get the best service yet. Check out some of the previously asked questions, and get in touch with us today!

There is no minimum order. There is a shipping charge of €90. If your total order is above €750, then shipping is free of charge. Please note that only dental professionals can place orders.

If you need to return an incorrectly supplied, damaged, for repair, recall or faulty item, please reach out to us on support@orthopro.online or on +33780953633 (available on WhatsApp) to notify us.

• Returns cannot be accepted without prior authorisation

• Returns cannot be accepted for any other reason

There is a shipping charge of €90, regardless of the country you are being shipped to. However, if your total order is above €750, then shipping will be free of charge.

• We ship safely Worldwide (with UPS) and delivery is expected within 5 to 10 working days.

• When being shipped, the manufacturer packaging will be removed in order to reduce the volume of the items and optimize shipping costs.

• Shipping charge does not include customs costs. If there are any additional customs import costs, you will be contacted by your country's customs to make any required payment.

• Countries we currently ship to: Austria, Bahrain, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates.